A theme, template, skin, etc… is a ready to use design and layout that you can pop right onto your existing WordPress site. WordPress handles all of the content for you (posts, pages, comments), while the theme transforms that content into a beautiful and clean layout for your visitors to see. Many themes come with quite a bit of customization options, all of our themes run on the Glister Framework which builds in lots of goodies. Take a tour of our framework.
This is a question that depends on what you’re after exactly with your theme. Powering all of our themes is our Glister Framework, this makes it possible for us to include a lot of customization options in each theme. Meaning you don’t necessarily have to touch code to customize your theme. Things like the ability to upload your own custom logo and or background to your theme, choose the typography from Google’s web-fonts, and many other options included in each theme.
If you’re looking for the theme with the most options, we’d highly recommend checking out Features and documentation of each theme where you will find the theme settings.
Outside of our theme settings, you are going to need a basic understanding of HTML & CSS to start customizing the layout and style of your theme. To dig deeper PHP knowledge, specifically to WordPress, will help as well. The WordPress Codex is a great place to start learning.
Unless you buy our theme package, you are limited to use that product one of your own site or client’s site. But when you get our theme package, you can use the products to all of your site and clients site.
Our website is using a custom theme that unfortunately isn’t for sale.
The best way to get help with TallyThemes products is to search for answers in our Help Desk.
If you need additional assistance you can go here to start a support topic.
We do not provide product support via e-mail, Facebook, or Twitter nor do we offer phone support or live chat. Please read our full support policy
PRE PURCHASE / ACCOUNT QUESTIONS
Usually the e-mail is sent the moment your payment is approved, and that should be almost immediately. If you don’t receive an email receipt or your login information soon after, please pop us an email and we’ll check in on your payment and account.
If you are having trouble logging into your account, please send us an email and we’ll sort it out ASAP.
If you don’t see your purchased products in the My Account page, then please do pop us an email as there is most likely an issue with your account.
So sorry about that. Feel free to pop us an email and we will get it sorted ASAP.
SINGLE THEME PACKAGE QUESTIONS
CLUB MEMBERSHIP QUESTIONS
GENERAL TallyTHEME QUESTIONS
Yes, it is our duty to always keep the themes up-to-date and working with the latest version of WordPress. Currently, our themes are developed and fine-tuned for WordPress 4.1 or higher, any version prior to that may have problems with some theme functionality.
RETURN AND CANCELLATION POLICY
If a customer requests a refund, the money for the requested transaction is refunded back to the customer. If the refund is for a recurring billing product, then the return policy allows for the most recent payment to be returned. Multiple payment returns can be provided as long as they are within the standard 30 day return period. A refund on a recurring billing product will also result in a cancellation.
If customers request a cancellation for their recurring billing product no future re-bills will be charged to their account. Keep in mind, a cancellation will not generate a refund – it will only stop any future re-bills.
When a customer reaches us by phone or email, our first response is to offer customer/ technical support for the product. However, in some cases a product may be unsatisfactory to the customer for reasons completely beyond our control in which case a cancellation or a refund may be processed.
Please Note: Refunds can only be credited back to the account used to make the original purchase. If the original account has been closed, the purchase is not eligible for refund.