GENERAL QUESTIONS
WHAT IS WORDPRESS?
WordPress is a Content Management System (CMS). It’s a simple, yet immensely powerful script that helps you create, manage, and share your content easily on the web.
WHAT IS A THEME?
A theme, template, skin, etc… is a ready to use design and layout that you can pop right onto your existing WordPress site. WordPress handles all of the content for you (posts, pages, comments), while the theme transforms that content into a beautiful and clean layout for your visitors to see. Many themes come with quite a bit of customization options, all of our themes run on the Glister Framework which builds in lots of goodies.
CAN I USE YOUR THEMES WITH MY wordpress.com BLOG?
No. You can only use our themes on self-hosted WordPress sites.
HOW DO I INSTALL MY TALLYTHEME?
Once you have installed WordPress on your site, it’s really quite simple. First follow the methods outlined the documentation.
HOW DO I CUSTOMIZE MY TALLYTHEME?
This is a question that depends on what you’re after exactly with your theme. Powering all of our themes is our Glister Framework, this makes it possible for us to include a lot of customization options in each theme. Meaning you don’t necessarily have to touch code to customize your theme. Things like the ability to upload your own custom logo and or background to your theme, choose the typography from Google’s web-fonts, and many other options included in each theme.
If you’re looking for the theme with the most options, we’d highly recommend checking out Features and documentation of each theme where you will find the theme settings.
Outside of our theme settings, you are going to need a basic understanding of HTML & CSS to start customizing the layout and style of your theme. To dig deeper PHP knowledge, specifically to WordPress, will help as well. The WordPress Codex is a great place to start learnin
CAN I USE YOUR THEMES ON MULTIPLE SITES / DOMAINS?
We offer three types of licenses depending on your needs:
Personal License: This license allows you to use the theme on one personal website only. You cannot resell, redistribute, or transfer the website created with the product. It’s designed for individual users managing a single site.
Commercial License: Available for a small fee with each product, this license lets you and your clients create up to five websites. You are also allowed to transfer or resell the websites built with this product, making it ideal for developers or freelancers handling multiple projects.
Theme Club Package: With our theme club package, you get unlimited access and usage. You can use the themes on unlimited websites, whether for your own sites or for your clients. This package is perfect for agencies or individuals managing a large number of sites.
DO THE THEMES WORK WITH WORDPRESS MULTISITE(WPMU)?
Yes, our themes work with WordPress Multisite.
DO THE THEMES WORK WITH MY PLUGINS?
Yes, most plugins should work with our themes. However, we can’t guarantee they will do so. There are some plugins that make use of JavaScript libraries that may conflict with the libraries used in the themes, which will make our themes not function properly. It’s quite easy to resolve though.
WHAT THEMES DOES TALLYTHEMES USE?
Our website is using a custom theme that unfortunately isn’t for sale.
HOW DO YOU PROVIDE SUPPORT?
The best way to find help is by searching our Support Center. If you need further assistance, you can create a support topic through our support center.
Our support center offers options for general queries, ticket creation, tutorials, and documentation.
WHAT ARE YOUR TERMS OF SERVICE?
Our Terms of Service are stated here.
WHAT’S YOUR REFUND POLICY?
Our Refund policy are stated here.
PRE PURCHASE / ACCOUNT QUESTIONS
HOW DO I PURCHASE A PRODUCT?
Simply browse to the product you want to purchase, and click on the Buy button and select your license or package. You’ll then be taken to our checkout page where you can login to your existing account to use your saved information or register a new TallyThemes account. The checkout process is just below the register area.
I HAVEN'T RECEIVED MY RECEIPT OR LOGIN DETAILS?
Usually, the e-mail is sent the moment your payment is approved, and that should be almost immediately. If you don’t receive an email receipt or your login information soon after, please pop us an email and we’ll check in on your payment and account.
I CAN'T LOGIN TO MY ACCOUNT!
If you are having trouble logging into your account, please send us an email and we’ll sort it out ASAP.
I CAN'T FIND MY PRODUCTS, HELP?
If you don’t see your purchased products in the My Account page, then please do pop us an email as there is most likely an issue with your account.
HOW DO I BUY A PRODUCT WITH MY EXISTING ACCOUNT?
If you are logged in using your existing account, your saved information will be used when purchasing a new product. Also, during the checkout process, you will be prompted to log in if you already have an account with us. By providing your login information, the process should be seamless.
WHICH PAYMENT TYPES DO YOU ACCEPT?
We currently accept any kind of Visa & MasterCard cards, paypal etc.
CAN I USE CRYPTOCURRENCY?
Yes, you can! We accept cryptocurrency as a payment method, allowing you to complete your transactions securely and efficiently. Whether you’re purchasing a product or service, using cryptocurrency offers a seamless and convenient alternative to traditional payment options.
I CAN'T CHECKOUT, HELP!
So sorry about that. Feel free to pop us an email and we will get it sorted ASAP.
WHERE DO I DOWNLOAD MY PURCHASE(S)?
Once your order is complete, you should receive an email noting this. There will be a download link in the email itself, but you can also come to our site at any time to download your purchase(s).
SUPPORT SCOPE QUESTIONS
WHAT DOES THE SUPPORT COVER?
Support covers assistance related to the product, including technical help and troubleshooting. Please refer to our support policy for more details on what is included.
HOW LONG IS THE SUPPORT PERIOD INCLUDED WITH THE PURCHASE OF A PRODUCT?
With each product purchase, you receive 6 months of support from the author.
CAN I EXTEND MY SUPPORT PERIOD?
Yes, you can purchase extended support for an additional 6 months at a very low fee. You can easily add extended support to your order during the product checkout process or purchase it separately through this link.
WHEN CAN I BUY EXTENDED SUPPORT?
You can buy extended support either during the initial product purchase or at any time later.
IS THERE A LIMIT TO HOW MANY TIMES I CAN PURCHASE EXTENDED SUPPORT?
There is no limit to how many times you can purchase extended support. You can continue to extend your support period as needed.
SINGLE PRODUCT QUESTIONS
DO MY PRODUCT EVER EXPIRE?
No, your purchased single product will not expire unless we discontinue the specific product in the future.
CLUB MEMBERSHIP QUESTIONS
WHAT ARE THE BENEFITS OF JOINING THE CLUB MEMBERSHIP?
Club Membership gives you access to all our past WordPress themes, plus the one’s released over the course of your Club Membership. While Single Theme Package only allows you access to 1 theme. The Club Membership is the best option for multi-site owners, freelancers and web agencies.
CAN I STILL DOWNLOAD THE THEMES AFTER MY MEMBERSHIP EXPIRES?
No, as soon as Your Club Membership period expires, you won’t be able to download new or existing themes.
CAN I STILL USE THE THEMES AFTER MY MEMBERSHIP EXPIRES?
Yes, you can use the themes for lifetime, but you won’t have access to theme updates and downloads.
DO I STILL GET SUPPORT AFTER MY MEMBERSHIP EXPIRES?
Yes, you can purchase extended support for an additional 6 months at a very low fee. You can easily add extended support to your order during the product checkout process or purchase it separately through this link.
HOW TO RENEW / UPGRADE MY MEMBERSHIP?
You need to Re-Purchase the theme club.
GENERAL TallyTheme QUESTIONS
DO YOUR THEMES WORK WITH THE LATEST VERSION WORDPRESS?
Yes, it is our duty to always keep the themes up-to-date and working with the latest version of WordPress. Currently, our themes are developed and fine-tuned for WordPress 6.6+ or higher, any version prior to that may have problems with some theme functionality.
WHAT BROWSERS & OPERATING SYSTEMS ARE SUPPORTED?
We test all our themes on Internet Explorer 9+, the latest versions of Firefox, Safari and Chrome. Regarding operating systems, our themes are independent of the operating system you use and will work as long as WordPress is installed correctly. We do not support Internet Explorer 6 or 7 and purely ensure the content of the website looks good in Internet Explorer 8. If you use Internet Explorer 6, 7, or 8 please consider upgrading to the latest Internet Explorer to have the best experience with our themes. Or switch to a different browser, the web will thank you!
CAN I REMOVE THE TallyThemes FOOTER CREDIT?
Yup! You can remove any credit link in the footer using WordPress Admin Panel and it doesn’t violate any Terms & Conditions from us.
HOW OFTEN ARE THEMES UPDATED?
We update our themes any time we discover a bug or there is a new feature that we feel should be added.
HOW DO I UPDATE THE THEME IF I HAVE AN OLDER VERSION?
If you haven’t made any modifications to your theme files, then you can overwrite your old version. If you have made modifications to your theme, you will need to manually apply the custom code in the new version and then replace the old theme with the new one.
CAN I USE YOUR THEMES FOR CLIENT'S SITES?
Based on the licenses or theme club access you can use the product to your client site. We offer three types of licenses depending on your needs:
Personal License: This license allows you to use the theme on one personal website only. You cannot resell, redistribute, or transfer the website created with the product. It’s designed for individual users managing a single site.
Commercial License: Available for a small fee with each product, this license lets you and your clients create up to five websites. You are also allowed to transfer or resell the websites built with this product, making it ideal for developers or freelancers handling multiple projects.
Theme Club Package: With our theme club package, you get unlimited access and usage. You can use the themes on unlimited websites, whether for your own sites or for your clients. This package is perfect for agencies or individuals managing a large number of sites.
CAN I CHANGE THE LOGO?
Yes, we highly encourage you do so! The logo is a PNG file that is used only as an example. You can easily upload your own image logo in our options panel.
DO YOUR THEMES WORK WITH BuddyPress?
We’ve not specifically developed our themes to include BuddyPress integration, but with the release of BuddyPress 1.7 they’ve made BuddyPress work much better with all themes. Again, we’ve not tested our themes with BuddyPress 1.7 but you should have much better integration with BuddyPress now.
DO YOU HAVE DUMMY CONTENT?
Yes, we provide demo content ready for every theme you to download, setup, and test your theme with it.
RETURN AND CANCELLATION POLICY
WHAT IS TallyThemes.Com’s RETURNS POLICY?
Please read the details on this page https://tallythemes.com/return-and-cancellation-policy-faq/
